Terms & Conditions - OSGO

Terms & Conditions

Membership Terms

Membership packages for Osgo are an periodical fee which gives access to the Osgo members website and deals for a period of 12 months from purchase. Membership of Osgo is not a guarantee of acceptance for services and products from our preferred partners. Electronic content which is included in membership packages can only be viewed by the member whilst they have a valid membership. Video content can only be viewed via an online connection and cannot be shared or copied.

Membership is on an auto renew basis. Your membership payment may be automatic depending upon your chosen method of payment. You may prevent auto renewal at any time by going to your osgo dashboard, Membership level page and selecting cancel. By selecting cancel your membership will run to it’s renewal date and not auto renew.

Membership fees will be subject to review and change.

Osgo is committed to protecting your privacy

This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any queries with regard to our processing please contact us at enquiries@osgo.co.uk. We will use your information to review, develop and improve the products and services we offer. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Osgo or products and services of preferred suppliers which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

Information Collected

Osgo collects the details provided by you on the registration form together with information we learn about you from your use of our preferred suppliers. We may collect additional information in connection with your participation in any promotions or competitions offered either by us or our preferred suppliers, and also any information you provide when giving us feedback. We do monitor site use which will enable us to improve the services we provide to you.

Please be aware that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service, including administering any accounts and processing or obtaining payment.

Disclosures of your information

Your information may be passed to and used by all preferred suppliers of Osgo. We will never pass your personal data to anyone else, except for any successors entitled to our business.

Other websites

Our web site contains links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Cookies enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function.

Access Rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Osgo holds about you, please write to us at the following address: Osgo, Davenport House, Cheetham Hill Road, Stalybridge, Cheshire, SK15 TU.

Refund Policy for Osgo Purchases

Due to the nature of membership subscriptions and digital content, Osgo cannot offer refunds for purchases of membership and electronic content.

Osgo events and course tickets are non refundable and non transferable.

Delivery charges for Trycare Orders

Store orders are processed and supplied by Trycare. Your Trycare account terms and conditions apply.

A handling charge may be applied to orders. All orders will be subject to the following carriage charges, plus VAT:

UK Mainland

Standard delivery for customers - £4.95 or free for orders over £50

Isle of Wight

Next Day (no Saturday service available) - £15.00 or free for orders over £200

Highlands & Islands

Standard & Offshore Islands - £18.00 or free for orders over £200

Northern Ireland

Standard - £19.99 or free for orders over £200

Channel Isles

Standard - £45.00

Isle of Man

Standard - £23.00 or free for orders over £200

Republic of Ireland

Standard - £19.99

Equipment & heavy goods may be subject to additional delivery charges.

Returns and Collections of Products

Please contact Osgo directly to arrange any returns or collections in line with terms and conditions.

Contact Osgo on enquiries@osgo.co.uk or call 0161 714 4114 for assistance.