Customer Service Training Video

For Compliance Members ONLY
This video can be used for all members of staff working in a practice, to help build a strategy of using customer service values to delight patients.

Osgo Members price – £25 + VAT, Free for Compliance Members

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SKU: OSGO1120

Note: To access this video we will need to add this to/or set you up with your own Osgo Learning account. Please allow 1 working day for this, however we always aim to do this as soon as possible. This video can be viewed online and requires an internet connection and videos cannot be dowloaded. 

This video presentation takes a look at customer service in a private podiatry practice setting. This video can be used for all members of staff working in a practice, to help build a strategy of using customer service values to delight patients.

Delivering a high standard of care is the minimum a practice must do, but an attention to customer service points can help a practice to flourish.

The course consists of:

  • Video presentation by Tony Gavin
  • Course Notes.

Topics:

  • Patient expectations
  • Communication Skills
  • Complaints
  • Policies and Procedures
  • Delight your customers

This video 24 minutes in length, but you are encouraged to review the material and reflect upon how this can influence your practice which will require further time and repeated viewing.

It is anticipated that this will lead to 2 hours of CPD activity.

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