Customer Service Manual

A draft example document that can for the basis of all activity between staff and customers at your practice.

How do I access this?

This template is free to Osgo members. Add the template to your basket and once you have checked out, the template will then automatically download into your browse. It will also appear in “MY Osgo” section of the website when you are logged in.

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Why do I need this?

A draft example document that can for the basis of all activity between staff and customers at your practice. Giving employees a set of procedures for common tasks that affect a customers experience, to increase consistency of experience for customers. The manual can be used as a training tool, and as a future point of reference for all employees.

How do I access this?

Osgo members can checkout this template for FREE. The template will automatically download into your browser and it will also appear in “My Osgo” section of the website when you are logged in.

Please Note: Before using this material, practices should check the contents and adapt the text to suit their circumstances and style. For informational purposes only.

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