Complaints Protocol

Having a system of dealing with complaints gives clear guidance on the processes involved when a complaint occurs.

How do I access this?

This template is free to Osgo members. Add the template to your basket and once you have checked out, the template will then automatically download into your browse. It will also appear in “MY Osgo” section of the website when you are logged in.

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Why do I need this?

Having a system of dealing with complaints gives clear guidance on the processes involved when a complaint occurs.

Having a set way of working ensures that standards are maintained throughout the practice, minimising risks, and enhancing service users experiences by consistent standards of procedures.

A set of Sops is vital in the process of systemising a business and ensuring consistency.

How do I access this?

Osgo members can checkout this template for FREE. The template will automatically download into your browser and it will also appear in “My Osgo” section of the website when you are logged in.

Please Note: Before using this material, practices should check the contents and adapt the text to suit their circumstances and style. For informational purposes only.

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