We are Osgo

PHOENIX

Order Cut Off & Delivery

PHOENIX provides a next day delivery service for all orders received BEFORE 2pm on Monday to Thursday.

All orders placed by 2pm on a Friday will be delivered the following Monday, unless they contain a refrigerated product or controlled drug; these items will not be delivered until the following Tuesday. We cannot guarantee a specific time you will receive your order; however, goods will be delivered anytime up to 6pm.

Delivery Charges

If your order contains any AstraZeneca or Pfizer medicines, it will be delivered FREE of charge regardless of order value.

PHOENIX does not charge for all deliveries valued over £50.00 (ex.VAT). For smaller deliveries under £50.00 we charge a small fee of £5.00 (ex.VAT).

Controlled Drugs (CD) will incur an additional £5.00 (ex.VAT) delivery charge and will only be dispatched following the receipt of the appropriate authorised requisition form.

 

Order Value

 £0 – £50

 £50+

STANDARD DELIVERY CHARGES

 £5 (EX. VAT)
£5 DELIVERY ONLY

FREE DELIVERY

IF YOUR ORDER INCLUDES … 

 

 … AN ASTRAZENECA OR PFIZER LINE

 FREE DELIVERY

FREE DELIVERY 

 … ONLY A CD LINE

£5 (EX. VAT)
£5 CD DELIVERY CHARGE

 £5 (EX. VAT)
£5 CD DELIVERY CHARGE

 … A CD LINE AND OTHER LINES

£10 (EX. VAT) 
£5 DELIVERY + £5 CD DELIVERY CHARGE 

 £5 (EX. VAT)
FREE DELIVERY + £5 CD CHARGE

 … AN AZ OR PFIZER LINE AND A CD

£5 (EX. VAT)
FREE DELIVERY + £5 CD DELIVERY CHARGE

 £5 (EX. VAT)
FREE DELIVERY + £5 CD DELIVERY CHARGE

Returns

No products are to be returned without the prior written authorisation of Osgo/PHOENIX Healthcare Distribution. Please contact our customer service team if you would like to organise a return on 01904 558 360.

In accordance with existing industry guidelines all discrepancies have to be reported to Customer Services within 3 working days of delivery. Goods will not be accepted for return if they have been re-labelled or used in any way, or if any tamper evident seals have been broken.

All returns must be appropriately packaged to avoid damage in transit and all appropriate paperwork must be sent back with product or credit will not be issued.

Fridge lines are non-returnable unless faulty.

For full details on PHOENIX’s Terms and Conditions, please call Osgo for further information.

 


 

LYRECO

All items of stationery have a FREE NEXT DAY DELIVERY policy on orders placed before 5.30pm.

LYRECO Delivery

All STATIONERY Orders

FREE DELIVERY

No collection or delivery charges, no minimum order value, and we offer a guaranteed, no quibble returns on the catalogue product ranges.


Furniture Lines

Furniture lines have FREE DELIVERY over 5 working days when in stock.

LYRECO Delivery

All FURNITURE Orders

FREE DELIVERY

All items will be taken to the exact floor and assembled by Lyreco staff. All furniture items are non-returnable.